User Agreement — Terms of Use and Conduct

Definitions of Key Terms

To ensure clarity throughout this agreement, the following terms have specific meanings:

• Account — The personal user profile registered with Bitcasino that provides access to features, transaction history, and settings.
• Bet — Any staking action placed within a game session where funds or credits are committed based on the rules of that game.
• Winnings — The net amount credited to your Account as a result of a successful Bet after applicable adjustments or validations.

User Obligations

As a user, you agree to use the platform responsibly and comply with this User Agreement. Key obligations include:

• Providing accurate and current information during registration and updates.
• Safeguarding account credentials and access methods.
• Following all applicable rules related to deposits, use of tools and features, and cash out processes.
• Respecting platform boundaries and refraining from prohibited actions.

Your Account reflects your personal access to the platform. Any misuse or sharing of access may result in restrictions or closure.

Account Rules

When creating and maintaining an Account, the following rules apply:

1. Eligibility — Users must meet regional requirements and legal age before opening an Account.
2. Account Information — Your details must be true and kept up to date.
3. Verification (KYC) — You may be asked to submit documentation to confirm identity and comply with applicable policies.

Failure to follow these rules can result in temporary holds or permanent termination of services.

Verification Requirements (KYC)

Bitcasino may request certain documents to verify your identity and address for security and compliance. These may include:

• Government‑issued photo ID (e.g., passport, national ID card, driver’s license)
• Proof of residence (e.g., recent utility bill, bank statement with matching name and address)
• Additional documents if required by regulatory or internal review processes

Verification helps maintain a secure service and supports accurate processing of financial transactions.

Bonus and Promotion Usage

Bonuses and promotions are offered under defined terms. By participating, you agree to rules associated with each offer, including:

• Eligibility criteria
• Time limits for use
• Attached conditions for unlocking benefits
• Any restrictions on redeeming funds or converting promotional balances

Misuse or attempts to manipulate promotional terms may lead to disqualification of benefits or action on your Account.

Payment‑Related General Rules

Bitcasino supports deposits and withdrawals according to established procedures. While details vary by currency and method, general rules include:

• Providing accurate information for all payment methods
• Processing payment requests in a timely manner, subject to verification and service terms
• Understanding that processing times may vary depending on method and blockchain confirmations

Users are responsible for ensuring wallet addresses are entered correctly. Bitcasino is not liable for funds sent to incorrect addresses.

Prohibited Behavior

Certain activities are prohibited within the platform environment. These include:

• Attempting to access other users’ Accounts or alter system operations
• Exploiting technical vulnerabilities to gain unfair advantage
• Using automated tools to interact with services unless expressly permitted
• Providing misleading information during verification or support requests

Violations may result in account restrictions, loss of privileges, or legal action when applicable.

Dispute and Account Review Procedures

Bitcasino strives to resolve disputes fairly and efficiently. If you believe an action affecting your Account or a transaction is incorrect, you can raise a concern through the support channels. The process includes:

• Submitting a detailed description of the issue
• Providing relevant evidence, such as transaction IDs or screenshots
• Allowing reasonable time for review and response

Bitcasino may temporarily restrict access to certain features while investigating a dispute. Decisions are based on the terms of this agreement and internal policies. In cases where legal interpretation is necessary, applicable jurisdiction and laws will guide the outcome.

Key User Responsibilities

Users are expected to uphold the following responsibilities:

• Keep personal information accurate and updated.
• Protect login credentials and do not share them with others.
• Comply with all verification requests in a timely manner.
• Use tools and features as intended and follow associated terms.
• Report issues or suspicious activity promptly to support.

These responsibilities help maintain a secure and predictable platform for everyone.

How to Comply with the Rules

Below is a clear process to help you stay aligned with the User Agreement:

1. Read All Applicable Terms
   Review this Agreement thoroughly and revisit it whenever updates occur.
2. Apply Verification Steps Promptly
   If asked to verify your identity or address, provide the necessary documentation as soon as possible.
3. Use Features According to Guidelines
   Follow instructions for deposits, withdrawals, and bonus redemption exactly as described.
4. Guard Your Credentials
   Store your login information securely and never share it.
5. Report Issues Early
   Contact support with complete details if you encounter technical issues, discrepancies, or behavior you believe violates the rules.
6. Respect System Limitations
   Do not attempt to bypass protections, use unauthorized tools, or perform actions that could harm platform integrity.

Section Overview

Neutral Completion and Final Notes

This User Agreement is designed to be clear, balanced, and fair. It serves as a foundation for the relationship between you and Bitcasino. You are encouraged to refer back to this agreement anytime you have questions about your rights or obligations.

The terms here work alongside other policy documents, including the Privacy Policy and Responsible Play guidelines. Together, these documents outline the standards that help maintain a secure and transparent environment.

If you have questions regarding any part of this Agreement, Bitcasino’s support team is available to provide clarifications. Providing explicit and complete details when contacting support can speed up the review process.

Thank you for taking the time to understand these terms. Your cooperation contributes to a smoother and safer experience for all users.